FAQ

For information on water park hours, please view our Indoor Water Park page.

Our resort does not have a fitness center.

The resort does not have a business center. However, guests can inquire about faxing at the front desk.

We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. Learn how to find your missing items by visiting the lost and found page. 

We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. This can be paid by credit card. For reservations made over 30 days in advance, we also accept traveler's checks, money orders, and certified checks for the deposit. Please note that checks cannot be used as a form of payment at the lodge; they are solely accepted for reservation deposits.

Mobile check-in is available to guests who have guaranteed their reservation with a credit card and have a deposit on file (with the exception of third party reservations and/or billing). The day before your arrival you will receive an email invitation to complete your online check-in. Our team will have prepared your room wristbands and arrival package.

Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. When setting up a reservation online, we require the number of children under 2 to be listed.

In order to be tax exempt the reservation(s) must be made in the name of the individual who is tax exempt and paid with the organization's credit card or checking account (check must be received 30 days in advance of arrival). The individual must also fill out a tax-exempt form from Great Wolf Lodge's accounting department and provide appropriate documentation. For additional information please contact the accounting department directly at 757.229.9700

No outside food or beverages are permitted in the water park. Please have a look at all dining options here.

Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Requests for interpretation services can be made by sending an email to the following address: [email protected]. Guests will be contacted prior to their visit to verify arrangements.

You do have the ability to dial out from suite phones. Local calls are included in your stay. There is a nominal fee for each long distance call.

When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. These water park passes allow access to the water park through the day of your departure. The rate also includes access to all events. Parking is not included in the room rate.

Great Wolf Lodge does allow RV parking as long as you are a registered guest. Please do not use or loiter around the RV during your stay. We do not offer any hook ups or dumping stations.

We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn.

Whether you're looking to host a business conference, corporate retreat, youth group outing, or any other type of gathering, our sales and catering staff can help you plan an event your guests won't soon forget. For groups of 10+ rooms, visit the Groups section in the site's top navigation to learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process.

Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number.

Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Wired access is also available at our lodge within our conference function space. Internet access is included in the resort fee.

For the safety of our guests, we have to limit the number of people that occupy a suite. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite.

Cabanas are available to rent daily for your family's comfort and convenience in the water park. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. Reserve your cabana today!

You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area.

The resort fee at Great Wolf Lodge includes services or amenities designed to provide families with enhanced experiences and additional conveniences, along with included amenities that would incur an additional charge at other family resorts.  Services covered by our Resort Fee include water park amenities like life jackets and towels, resort-wide access to wireless internet, virtual concierge service, in-room amenities such as a coffee maker and mini-fridge, and perks unique to Great Wolf Lodge like access to complimentary arts & craft projects provided during select kids’ entertainment programs, and complimentary Wolf Ears for kids 12 and under.

Yes, you can purchase a Day Pass to enjoy the pools, slides and more in our 84 degree water park. Some properties may have special restrictions. Purchase your Day Pass here.

Each suite at Great Wolf Lodge comes standard with mini fridge, coffee maker and hair dryer. Iron and ironing board available upon request.  

If a family member's sickness inhibits you from your travel plans, we will gladly rebook your getaway. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here: greatwolf.com/terms-and-conditions. Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. 

If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. You would only forfeit your deposit if we couldn't rebook your getaway at all. You are subject to the best available rate on these new dates.

Accessible suites are labeled as such and marked by an accessible icon within the booking process. If you would prefer to make a reservation over the phone, please call 800.605.9653. We can offer a variety of options to meet your needs!

Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds.

Waterslides and our elevated attractions are not wheelchair accessible.

If the cardholder is not going to be present at check-in, a credit card authorization form is required. 

Sign the Credit Card Authorization Form

Excluding the water park, all additional amenities are open to the public. This includes our restaurants and MagiQuest®. Some activities may be restricted to guests only. See location for restrictions.

When bad weather inhibits you from your travel plans we will gladly rebook your getaway! However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here: greatwolf.com/terms-and-conditions.

If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. You would forfeit your deposit if we couldn't rebook your getaway at all. You are subject to the best available rate on these new dates.

Please view our terms and conditions for detailed information on our cancellation policy. We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule.

Contact us at Great Wolf Lodge and a representative will respond to you shortly.

All children under the age of 18 should be accompanied by a supervising adult at all times in the water park.

Casts are allowed in the water park. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride.

When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. These water park passes allow access to the water park through the day of your departure. 

Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). This means you don't have to carry cash or room keys! You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. There may be fees associated with the replacement of RFID wristbands. 

Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis.

Any child who still uses diapers or is susceptible to accidents must wear a protective swim diaper inside the water park. Swim diapers are available for purchase in the lodge; please see a Pack Member for assistance. Parents: For the safety of all, please take your children to the restroom often to avoid polluting the water.

We welcome guests with special dietary needs. We would be happy to discuss allergen-free alternatives in advance. We have specially trained chefs that can offer a variety of special items for your family to enjoy.  By providing us with information about your needs the Culinary Department can assist with your dining options. Please contact the lodge to speak with a Food and Beverage Management team member.

Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction. We also discourage use of the hot tubs.

At this time we offer deals on rooms. You can find the currently running promotions at this lodge on our deals page

Upon your arrival to Great Wolf Lodge, you will proceed to the main building entrance where you will be greeted by one of our Pack Members. That is where you will receive your keys and water park wristbands.

Suite style preference must be booked at time of reservation.

Check the Customer Service page for driving directions.

Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. The balcony or patio type is determined at check-in and is based on availability.

Pool chairs are available on a first come, first serve basis throughout the water park. There are also lockers available in the water park for guest use. Larger items, such as luggage, will need to be kept in your suite or vehicle.

The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them.

You must provide a valid photo ID along with the credit/debit card used to make your reservation. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. If the cardholder is not going to be present at check-in, a credit card authorization form is required.

For the safety of our guests, drones as well as Segways, Hoverboards, self-propelled scooters, and other similar devices are not allowed to be used, charged or stored inside the hotel.  If you operate a mobility device for medical purposes please provide medical documentation upon arrival.

This property is not offering vending machine or ice machine area.

Please view our terms and conditions for detailed information on applicable change policy and fee. We can assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule.

Regular guests recommend a few essentials for the Great Wolf Lodge experience:  swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time.  We provide towels in the water park area. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products.

We do have a locker room with small lockers available for your use. The lockers are rented on a daily basis for a nominal fee. Larger items, such as luggage, will need to be kept in your room or vehicle.

The Lodge assigns suites on the day of arrival. Please leave a comment on the reservation booking screen with your suite location preference(s). These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s).

For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. Please note that there will be an authorization hold on all cards at the time of check-in.

Debit cards are strongly discouraged. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. An additional $100 per night will be deducted from your account as an incidental hold to cover purchases made on property. Upon check-out any unused funds will be credited back to your account. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card.

Suitable swimwear is required for personal safety. Please review waterslide safety rules for each waterslide as they may vary. The safety standards do not permit cover-ups, loose clothing, or headwear — including Hijabs that wrap around the neck — on select waterslides and attractions. Swim caps are allowed. Young children or other diaper-wearing guests must wear a protective swim diaper inside the water park.

We do not offer parent free day care or babysitting services.

11:00 p.m. -7:00 a.m. are the quiet hours for the lodge.

As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Use one to reward your favorite people. Let your imagination soar and design an experience you know they'll love. Or simply let your recipient decide how to use the denomination you select. Purchase Gift Cards

The incidental hold is $100 per night. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases.

Smoking is not allowed in any area of the resort or water park, this includes the use of electronic cigarettes and smokeless tobacco. A cleaning fee may be applied if this policy is not followed.

Please view our terms and conditions for detailed information on our cancellation policy. We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule.

The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival.
It can only be purchased at the time of booking. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer.

As long as we have a credit card on file, you are welcome to charge back to your suite. Cards are authorized for $100 per night at check-in. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. Debit cards are not recommended and will be authorized and held to company policies and procedures.

Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.

Diaper wearing guests are asked to wear a protective swim diaper. Please see a Pack Member for assistance. Parents: take children to the restroom often as polluting pools causes an unhealthy condition.

Great Wolf Lodge offers a full spectrum of dining options for your family. You can see all the restaurants in the Dining & Shopping section.

Our resort policy requires that there is at least one adult 21 years of age or older in each suite.

Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. We will not accept cash at check-in or any outlets.

Our web site is secured by TLS and Go Daddy. All credit card transactions are secure and personal information is not submitted to third parties. Learn More About Great Wolf Resort's Privacy Policy

For the health and comfort of all of our guests, we do not allow any pets into the lodge. If you would like information on a full service kennel in the Williamsburg area call 757.564.3469. Service animals as defined by the ADA are allowed in all areas of the resort. For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park.

As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. Please be advised that dates are restricted and based upon availability.

Great Wolf Lodge operates as cashless, so there is no ATM on-site.

We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. You may observe some of their regular drills performed during operation, which provides real-life practice. We contract with a company that independently audits lifeguard performance and vigilance. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. Always keep your child within arm's reach and if your child is in the water, you should be too.

Towels are provided for your family in the water park as well as bathing towels in your suite. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area. Towels in the water park are included but are subject to a fee if not returned.

Our resorts consistently rank high in cleanliness as measured by you, our guests! Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. We use green cleaning chemicals that also meet disinfection standards. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. Our retail stores have swim diapers available for a nominal fee.

Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. Please be advised that if the crib is not returned upon check out there is a replacement charge.

Guests are permitted to bring their own life jackets. Coast Guard approved life jackets are available on a first come, first serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park.

Since points can only be used on the room charges, any leftover points can be applied toward your next stay.

Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password.

To redeem points, members must book directly on greatwolf.com and be logged in to their account. Points will display on the home page and can be redeemed during booking. Points cannot be redeemed when booking by phone.

Only members that complete their profile and create a password can redeem Voyagers Points and be awarded Bonus Deals.

Yes! Points can be redeemed when booking with a Deal and/or Bonus Deal.  We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking.

Points can only be redeemed at our U.S. lodges.

Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. Members must complete their profile and set a password to have access to all benefits.

Points are earned on qualifying stays of two nights or more. Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. Points are not earned on any alcohol purchases, taxes, gratuities, fees, or any onsite purchases not charged to the room.

Members can see their points earned in their profile on greatwolf.com.

Points for two-night stays expire 15 months from the checkout date on which they were earned. Expiration is subject to change.  

Points are calculated based on the final folio, and are posted after completing your stay. Please allow up to 5 business days for points to post in your account. 

Points can be redeemed when booking the room portion of a future stay. They cannot be used for packages or any onsite charges.

Yes! Bonus Deals can be added before redeeming points.

Bonus Deals are tailored to individuals. Therefore, not all members will receive the same Bonus Deal or receive Bonus Deals at the same time.

Yes! Bonus Deals can be used with deal codes.

Visit greatwolf.com and log into your account to see Bonus Deals.

Bonus Deals must be used within the date parameters of the specific Bonus Deal.

Bonus Deals can only be used on bookings directly through greatwolf.com. Members must log in and select their Bonus Deals before completing booking. Bonus Deals cannot be used on bookings made by phone.

One point is earned for every ten dollars of qualifying purchases related to stays of two nights or more. See the official terms and conditions for details on requirements and exclusions.

Yes! Bonus Deals are stackable.

You can sign up on our website, greatwolf.com by clicking the Great Wolf Lodge Voyagers Club link.

Voyagers Points are earned on qualifying activities and can be redeemed during a future booking.

Check-in time begins at 4 p.m. or as rooms become available. However, you are welcome to play in the water park as early as it opens. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you're here and pick up your water park wrist bands. There are lockers, showers, and changing areas available for your use in the water park. We require guest checking in to be at least 21 years of age. A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. Your card will be authorized for a daily amount on your reservation if you would like to allow charging on your reservation.

For water park hours during your stay, please view our Indoor Water Park page. You can access the water park any time after opening on your arrival day and until closing time on your departure day.

Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car. If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee. Please check with the front desk about pricing and availability.

Room check-in does not begin until 4:00 p.m. or as your room becomes available. However , you can access the water park any time after opening on your arrival day and until closing time on your departure day. There are changing rooms, lockers and showers available for you.

The majority of our water park is indoors. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions.

The outdoor pool is open from Memorial Day to Labor Day

Each suite has a mini-fridge. Suites do not have a microwave.

Starting May 1, 2024, the lodge will be requiring a parking fee of $15 plus tax per night, to park a car on property in the parking lot(s) to any vehicle parking more than 30 minutes. Each vehicle parked in the Great Wolf parking lot will be required to pay a parking fee.

For Groups & Meeting Guests discounted pricing may apply. Please check with your event planner for more details.